Contact Us
Contact ClockyKids
Have a question about a product, an existing order, shipping, returns, or anything else related to your ClockyKids experience?
Our customer support team is here to help.
Customer Support
Email:
support@clockykids.shop
Phone:
(216) 318-0770
Mailing Address:
ClockyKids
9830 3e Rue
Montréal, QC H1C 1C6
Canada
We aim to respond to customer inquiries as quickly as possible, typically within 1–2 business days.
Order Support
When contacting us about an existing order, please include:
- Your full name
- Order number
- Email address used at checkout
- A short description of your question or issue
For damaged, defective, or incorrect items, please also provide clear photographs of the product and packaging when possible. This helps us resolve your request more efficiently.
Returns & Refunds
ClockyKids provides free returns within 30 days of delivery for eligible purchases.
To request a return or refund, please contact:
Please do not send a return without contacting our support team first, as we need to provide the appropriate return instructions.
We appreciate your trust in ClockyKids and look forward to assisting you