Return & Refund Policy

Last Updated: August 24, 2026

At ClockyKids, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, we offer a straightforward 30-day free return and refund policy.

This Return & Refund Policy applies to purchases made directly through clockykids.shop.

1. 30-Day Return Period

You may request a return within 30 days from the date your order is delivered.

To be eligible for a standard return, the item should generally be:

• In the same condition in which it was received
• Reasonably clean and complete
• Returned with included accessories or components
• Accompanied by proof of purchase or your order number

Minor opening of packaging for the purpose of inspecting the product does not automatically make an item ineligible for return.

2. Free Returns

Eligible returns are provided free of charge.

To begin a return, contact us at:

support@clockykids.shop

Please include your order number and the reason for your return.

Our team will provide the appropriate return instructions. Please do not return products to our business address without authorization unless our customer support team specifically instructs you to do so.

3. Refunds

Once your return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Depending on your bank, card issuer, or payment provider, additional processing time may be required before the refunded amount appears in your account.

ClockyKids does not control processing times imposed by third-party payment providers.

4. Damaged or Defective Products

Please inspect your order after delivery.

If your product arrives:

• Damaged
• Defective
• Incomplete
• Incorrect
• Significantly different from what was ordered

please contact us as soon as possible at support@clockykids.shop.

Include your order number and, when possible, photographs showing the issue.

After reviewing the information, we may provide a replacement, return, refund, or another appropriate resolution.

5. Incorrect Items

If we send you an incorrect product, please contact us before returning it.

ClockyKids will provide instructions for resolving the issue at no additional return shipping cost to you.

6. Exchanges

If you would like a different product, the simplest process may be to return the original eligible item and place a new order.

Where direct exchanges are available, our customer service team will advise you.

7. Order Cancellations

If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee that an order can be modified or cancelled once processing or shipment has begun.

If the order has already been shipped, you may request a return after receiving it according to this policy.

8. Refunds for Lost Packages

If tracking information indicates that an order has not arrived within a reasonable period, please contact us.

We will review the shipment status with the available carrier information and determine an appropriate resolution.

9. Return Abuse

ClockyKids reserves the right to refuse returns where there is reasonable evidence of fraud, abuse, intentional product damage, or repeated misuse of our return program.

This provision does not affect rights available to consumers under applicable law.

10. Consumer Rights

Nothing in this policy limits any mandatory rights or remedies available to you under applicable consumer protection law.

11. Contact

For return or refund questions:

ClockyKids
9830 3e Rue
Montréal, QC H1C 1C6
Canada

Email: support@clockykids.shop
Phone: (216) 318-0770