Contact information
Contact Information Policy
Last Updated: August 24, 2026
ClockyKids is committed to providing customers with clear and accessible contact information.
If you have questions regarding products, orders, shipping, returns, refunds, website policies, or general customer service matters, you may contact us using the details below.
Business Information
Business Name: ClockyKids
Website: clockykids.shop
Email: support@clockykids.shop
Telephone: (216) 318-0770
Business Address:
9830 3e Rue
Montréal, QC H1C 1C6
Canada
Founded: 2022
Customer Service Inquiries
For the fastest assistance, please contact us by email.
When contacting us about an order, provide your:
- Full name
- Order number
- Order email address
- Description of your request
For product problems, including damaged or incorrect products, photographs may help us resolve your request more quickly.
Response Time
We aim to respond to customer service inquiries within approximately 1–2 business days.
Response times may occasionally be longer during weekends, holidays, or unusually high-volume periods.
Returns
To begin a return, please contact:
Returns should not be sent without first receiving instructions from our support team.
Eligible products may be returned free of charge within 30 days of delivery under our Return & Refund Policy.
Shipping Questions
ClockyKids provides free worldwide shipping with an estimated delivery period of 7–10 days.
If you have not received your order within a reasonable period, contact us with your order number so that we can review available tracking information.
Policy Questions
Questions about our Terms of Service, Shipping Policy, Return & Refund Policy, or Legal Notice may also be sent to: