Shipping policy
Shipping Policy
Last Updated: August 24, 2026
Thank you for shopping with ClockyKids.
We aim to make ordering educational products simple and convenient by providing free worldwide shipping on eligible orders placed through clockykids.shop.
1. Shipping Cost
ClockyKids provides:
FREE WORLDWIDE SHIPPING
There is no standard shipping fee charged by ClockyKids for orders placed through our website.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
Delivery times begin after an order has been successfully processed and dispatched.
These timeframes are estimates rather than guaranteed delivery dates.
3. Order Processing
After your order is placed, it may require processing before shipment.
Processing may include:
- Payment verification
- Order confirmation
- Product preparation
- Packaging
- Carrier handoff
You will receive available shipping information after your order has been dispatched.
4. International Shipping
ClockyKids ships to customers worldwide where delivery services are available.
International shipments may occasionally be reviewed or processed by local customs authorities.
Customers are responsible for complying with applicable local import laws.
Where import taxes, customs duties, or government charges are imposed by the destination country, such charges are separate from the shipping fee unless otherwise stated at checkout.
5. Tracking
When tracking information is available, it will generally be sent to the email address associated with your order.
Tracking information may require additional time after shipment before the carrier's system displays movement.
6. Delivery Delays
Although most orders are expected to arrive within the estimated timeframe, delays may occur because of circumstances outside our direct control, including:
- Carrier delays
- Customs processing
- Severe weather
- Peak shopping periods
- Public holidays
- Transportation disruptions
- Incorrect delivery information
If your order appears significantly delayed, please contact support@clockykids.shop.
7. Incorrect Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address during checkout.
If you notice an address error, contact us immediately.
We will attempt to correct the information before dispatch where possible, but changes cannot be guaranteed after the order enters processing or shipment.
8. Failed Delivery
If a carrier cannot deliver a package because of an incorrect address, repeated unsuccessful delivery attempts, or failure to collect the package, additional handling may be necessary.
Please contact us if you experience a delivery issue.
9. Lost Packages
If your package has not arrived and tracking does not provide a clear explanation, contact us at:
Please provide your order number.
We will review the available shipping information and assist with the appropriate next step.
10. Damaged Deliveries
If your order arrives damaged, please contact us promptly and provide:
- Your order number
- A description of the damage
- Clear photographs when possible
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.
11. Contact
Shipping questions may be directed to:
ClockyKids
9830 3e Rue
Montréal, QC H1C 1C6
Canada
Email: support@clockykids.shop
Phone: (216) 318-0770